Popular Articles
Today Week Month Year

Tech writer slams use of technology to force consumers into giving bigger tips
By Oliver Young // Mar 14, 2023

New York Times consumer technology writer Brian X. Chen is not a fan of using technology to pressure consumers into giving bigger tips.

In a recent column, Chen explored the practice of tipping on tablet registers, and the possibility that it could soon become a part of a Federal Trade Commission investigation into unfair business practices that victimize customers.

Chen recalled a recent trip to the grocery store where the cashier glared at him for refusing to tip. According to Chen, the iPad checkout interface gave him options to tip between 10 and 30 percent. He instead selected "no tip," and said the cashier shot him "a glare," making things "unpleasant."

The writer, who authored the book "The Tech Fix," also wrote about being pressured into tipping his motorcycle mechanic on a checkout screen. While he felt that tip was also unjustified, Chen said he begrudgingly paid it because "my safety depended on his services."

Thousands of Americans are complaining about the digital tipping machines that have sprung up in eateries across the nation. They encourage customers to tip even if a staffer has performed a very simple task.

Payment platforms manipulate people

According to Chen, payment platforms used in stores across the market these days intentionally manipulate people into handing over bigger tips. (Related: Whole Foods goes full mark of the beast with hand scan payment system.)

"Payment technologies allow merchants to show a set of default tipping amounts. For example, buttons for 15 percent, 20 percent and 30 percent, along with the 'no tip' or 'custom tip' button," he wrote. 'That setup makes it simplest for us to choose a generous tip, rather than a smaller one or no tip at all."

We are building the infrastructure of human freedom and empowering people to be informed, healthy and aware. Explore our decentralized, peer-to-peer, uncensorable Brighteon.io free speech platform here. Learn about our free, downloadable generative AI tools at Brighteon.AI. Every purchase at HealthRangerStore.com helps fund our efforts to build and share more tools for empowering humanity with knowledge and abundance.

As an example, Chen cited an instance shared to him by Tony Hu of Massachusetts Institute of Technology.

"Mr. Hu of M.I.T. said he had recently been presented with tipping options of $1, $3 and $5 after a $10 Uber ride," Chen wrote. "He chose the middle button, $3, before realizing he would normally tip the driver 20 percent, or $2."

In the U.K., Germany and the Netherlands, tips tend to be around five to 10 percent, according to maps released by HawaiinIslands.com.

Ted Selker, a product designer who worked for companies like Xerox and IBM, perfectly described what the payment app is doing. "It's coercion," he said.

The DailyMail.com recently asked its readers to find out what they really think about the practice. Many of them said they have had enough, going as far as to completely avoid places that hound their customers for tips.

Readers said one of the most offensive aspects of modern tipping is the expectation that customers now should pay extra "no matter what the service is."

One commenter wrote: 'I'm not sure why I'm supposed to tip a bartender who reaches for a bottle of beer and takes the top off, five seconds involved."

"I do not mind tipping a server who waits on me for an hour. I do mind tipping someone for handing me a drink. Will grocery store checkout lines start demanding tips too now?" asked another.

Many readers also agreed that checkout apps asking for tips are inappropriate, with one person noting: "You get to the counter to pay, and the tip button is right there with the staff staring at you. Awkward."

"I've really cut back on going to places where they have those tip screens," wrote another.

Watch this video about grocery shopping at London's checkout-free Tesco.

This video is from the Vigilent Citizen channel on Brighteon.com.

More related stories:

Mastercard rolls out payment system that uses FACIAL RECOGNITION technology.

Whole Foods ushering in Mark of the Beast with new palm-scanning payment system.

Dozens of Whole Foods stores in California unveil cashless payment system using the palm of your hand.

No cash or cards allowed: Major supermarkets set to accept only BIOMETRICS payment.

Sources include:

DailyMail.co.uk 1

DailyMail.co.uk 2


Take Action:
Support NewsTarget by linking to this article from your website.
Permalink to this article:
Embed article link:
Reprinting this article:
Non-commercial use is permitted with credit to NewsTarget.com (including a clickable link).
Please contact us for more information.
Free Email Alerts
Get independent news alerts on natural cures, food lab tests, cannabis medicine, science, robotics, drones, privacy and more.

NewsTarget.com © 2022 All Rights Reserved. All content posted on this site is commentary or opinion and is protected under Free Speech. NewsTarget.com is not responsible for content written by contributing authors. The information on this site is provided for educational and entertainment purposes only. It is not intended as a substitute for professional advice of any kind. NewsTarget.com assumes no responsibility for the use or misuse of this material. Your use of this website indicates your agreement to these terms and those published on this site. All trademarks, registered trademarks and servicemarks mentioned on this site are the property of their respective owners.

This site uses cookies
News Target uses cookies to improve your experience on our site. By using this site, you agree to our privacy policy.
Learn More
Get 100% real, uncensored news delivered straight to your inbox
You can unsubscribe at any time. Your email privacy is completely protected.